DAN AIR Information Center

General information about your trips onboard a DAN AIR aircraft

The check-in for DANAIR flights can be done online or at the airport free of charge.

 

Online check-in- is available starting 72 hours before the flight up to up to 3 hours before departure on our website or in the mobile app.

 

For passengers that haven`t booked a preferential seat, the online check-in implies the acceptance of a random seat allocated free of charge. If a passenger wishes to be seated on a specific seat, they can book it, by paying the respective fee, before finalizing the check-in.

 

The following passenger categories cannot check-in online:

- unaccompanied minors

- passengers transporting weapons

- passengers rejected at the entrance to the country or deported (INAD/ DEPU/DEPA)

- non-EU passengers on international flights, whose visa or residence permit for the country of destination must be checked at the check-in counter in the airport of departure

 

Passengers who have completed the online check-in and don`t travel with checked-in baggage can go directly to the boarding gate 40 minutes before departure.

 

Passengers with electronic boarding pass that also have checked-in baggage must be at the check-in desk at least 90 minutes before departure to drop-off the baggage.

 

Airport check-in is available starting with 2 hours before the flight, up to 40 minutes before departure. Please note that check-in opening and closing times may vary depending on airport facilities. For specific details, please refer to the website of your departure airport.

 

Passengers that arrive after check-in closure can no longer be processed and will be declared no show, losing the right to board the respective flight.

Before accessing the boarding area, all passengers must undergo a security check performed by airport/authorities’ representatives. During this check, all passengers must go through a metal detector. Passengers with pacemakers or any type of metal implant who wish to avoid metal detector scan can advise the security personnel and they will undergo a manual check. In this situation a medical certificate is also necessary.

 

Your cabin baggage will be examined by X-ray scanning. All items containing metals, such as keys electronic devices, wallets will be scanned separately. If necessary the security personnel will request that you open your baggage for a visual/ manual inspection.

 

We recommend you always keep the following items with you (in the cabin baggage): medicine, cash and credit cards, personal ID, insurance policies, contracts and other important documents, jewellery, fragile items, and electronic devices (laptops, cameras, chargers).

 

We advise you to go through the security check as soon as you finish your check-in to ensure you are present in time for boarding. Any delays caused by security or passport control checks exempt us from any refunds in case of a missed flight.

 

Liquids, aerosols and gels

 

All liquids, aerosols and gels must be presented separately during the security check. They must be packed in a resealable transparent plastic bag that permits examination of the contents. They must be packed in containers of a maximum of 100 ml. And the total amount allowed in the cabin baggage should not exceed 1l. Baby food is exempt from this limitation.

 

Liquids, aerosols and gels exceeding 100 ml used for medical purposes, necessary during the flight, can be transported in the cabin baggage if you present the medical certificate.

To ensure flight safety, all passengers must respect the security measures issued by the International Civil Aviation Organization (ICAO) and those of the International Air Transport Association (IATA) regarding baggage transport.

 

Lithium batteries or rechargeable lithium batteries (commonly used in consumer electronic goods such as laptops, cell phones, watches, and cameras) can only be transported in the cabin baggage.

 

We recommend you follow the cabin crew`s instructions regarding storage and usage of these devices during the flight.

 

We reserve the right to refuse the transport of any passenger who does not comply with the safety regulations regarding dangerous goods.

The stroller is tagged and transported as hold baggage as part of the baggage allowance. If you want to transport checked-in baggage and a troller for an infant/toddler you will need to pay for an additional baggage. The stroller may be comprised of 2 or more pieces (frame+ seat+ +adaptors). If you have a compact stroller that folds to the dimensions 40x30x20 cm you can transport it in the cabin instead of the small carry-on baggage, following the same procedure as for the hand baggage (measure it in the sizer at the check-in desk/ boarding gate, tag it accordingly and place it under the seat in front of you or in the overhead compartment).

 

For a more comfortable experience through the airport, you can request to have your stroller tagged at the check-in desk but use it until you reach the aircraft.

To ensure an excellent flight experience we provide an array of services and facilities for your comfort:

· on board sales with a large variety of products, including duty free items. The payment can be done cash or with card in EUR or RON;

· extra leg room seats, subject to safety restrictions and availability;

· changing tables for infants in all lavatories;

· seats with reclinable backrest.

 

Our exceptional Cabin Crew, with an average of 8 years of expertise, will gladly assist you providing to a safe and delightful flight.

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FAQs

Find answers to your questions quickly and easily!

After you have paid for your reservation, a confirmation will be displayed on your screen and sent to you by email.

Whether you want to enjoy the view from a window seat, take advantage of the flexibility of an aisle seat, or simply show the whole family together, you can select the seats you want when you book your tickets. Seat selection is possible on the company's website, in the "Menu" -> "Reserve seats" section.

In case of a voluntary change, the previously paid place is not transferred for the new flight date. The amount previously paid for the seat reservation non-refundable.

To change your ticket, depending on the type of fare applied, you will pay a change fee. If you change your ticket to a higher class, you will also pay the difference between the original fare and the new fare, provided there are seats available.