Dear user
We are updating our booking system, so you may encounter minor errors while using it. We'll be back with a new version shortly!
Authorized agent: natural or legal person authorized by law, appointed under an agreement by the carrier to represent it in the sale of air passenger transportation on its services.
Prohibited items: weapons, explosives or other devices, articles or dangerous substances prohibited by international law, as well as any other items prohibited by the air carrier.
Baggage: the goods and personal effects that accompany passengers during the journey. Unless otherwise specified, the term includes both checked and cabin baggage.
Checked (Registered / Hold) Baggage: Baggage taken into custody by the carrier, on which it applies a label and for which it issues a baggage claim.
Cabin Baggage: any unchecked Baggage, which the Passenger is entitled to take into the Cabin, and which remains in the Passenger's custody for the duration of the journey.
Travel ticket: fully paid electronic travel document, identifiable by the reservation code or represented by the electronic ticket, depending on the reservation system used, in which the name and surname of the passenger(s), reservation code, itinerary, date and the time of departure, the fare and any fees charged, the main conditions of the contract, the notices, as well as other information relevant to the journey are registered.
Complementary ticket (in conjunction): ticket issued together with another ticket and which, together, constitute a single transport contract.
Boarding Pass: the printed or electronic document provided with a barcode, issued by the check-in system, following the check-in procedure, either online or at the airport, document on the basis of which it is allowed boarding. The passenger has the obligation to keep the boarding pass (electronic or countermark of the one issued at the airport) until leaving the destination airport.
Charter: a contractual arrangement whereby an entity (agency / firm) leases the operation of an aircraft to an airline on a specific route, during a specific schedule.
Check-in: the procedure for registering passengers and their possible luggage, issuing the boarding pass and any luggage tags, on a specific flight, in accordance with the services booked and paid for by the passenger in the manner and within the time specified by the carrier.
Online check-in: the procedure, carried out through the Company's website, for the registration of passengers and their possible luggage, the issuance of the boarding pass on a specific flight, in accordance with the services booked and paid for by the passenger.
Company code: code consisting of two characters (IATA code) or three letters (ICAO code) that identifies a specific airline. "DN", respectively "JOC", represent the DAN AIR identification codes
Reservation code / PNR – passenger name record: the unique data code in alphanumeric form consisting of 6 (six) characters that the passenger or the authorized agent obtained when completing the travel ticket reservation operation. The PNR is only valid for identifying the reservation in the reservation system for the requested flight. PNR data contains both passenger travel details (travel date, itinerary) and personal information (passenger contact details). PNR data can be used according to the laws in force.
Convention: means any of the following applicable conventions:
- Convention for the Unification of Certain Rules relating to international air transport, signed in Warsaw on October 12, 1929 (hereinafter referred to as the Warsaw Convention);
- The Warsaw Convention amended in The Hague on September 28, 1955;
- Warsaw Convention amended by Additional Protocols No. 1, 2 and 4 from Montreal (1975);
- Additional Convention from Guadalajara (1961);
- Montreal Convention (1999),
Depending on the applicability of each and as amended periodically, but depending on the ratification by Romania of those amendments.
Contract Conditions: means the specifications included in the ticket or delivered together with it, which include possible references to the provisions of the General Conditions of Transport.
Personal data: any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identification element (for example: name, identification number, location data, online identifier, number / series of the document identity, expiration date of the identity document, etc.), or by referring to one or more specific elements, specific to his physical, physiological, genetic, psychological, economic, cultural or social identity.
Damage: is the damage caused by the personal injury or death of a passenger, the loss, damage or theft of checked baggage, the lack of its contents or any other type of damage resulting from or related to the carriage or other secondary services of the air carrier
Damage caused by the passenger: the damage caused by the passenger to the air transport operator.
Customer Support Department: https://danair.ro/contact
DEPA: person on whom a deportation order has been issued, who is accompanied by a special escort of the authorities of the respective state.
DEPU: person on whom a deportation order has been issued, who is not accompanied by a special escort.
DST/SDR: Special Drawing Rights as defined by the International Monetary Fund. Represents the virtual currency of the International Monetary Fund.
Accepted stopover: the point (excluding the point of embarkation and disembarkation) mentioned in the flight schedule as a planned stopover in the itinerary.
Baggage label: the document issued by the person authorized by the air carrier with the sole purpose of identifying checked baggage, composed of 2 (two) parts (one attached to the baggage, the other removable and handed to the passenger - the receipt) containing information such as: passenger's name , date, flight, destination, number of pieces of checked baggage, baggage weight.
Limited Liability Tag: Baggage identification tag attached to fragile, damaged, bulky, improperly packed, late checked or oversized baggage that will be accepted for carriage only if it bears the "limited liability" baggage tag . DAN AIR will not hold you responsible for them.
EURO / EUR: represents the currency unit adopted by the European Community in accordance with art. 118 and art. 123 of the Treaty establishing a European Community, being the official currency of the Euro Zone.
Force majeure: exceptional and unforeseeable circumstances beyond the control of the passenger or the air carrier, the consequences of which could not have been avoided even if all due precautions had been taken
Group: a number of at least 10 (ten) passengers traveling together on a predetermined route, based on a contract concluded with the air transport operator.
Infant: person between 7 (seven) days and 24 (twenty-four) months old on the date of travel, who cannot be assigned a seat on the plane; he can only travel accompanied by an adult, who must hold him in his arms. DAN AIR accepts the carriage of only one infant per adult companion, and the infant status must be valid on the effective date of travel.
Itinerary: an information on air transport services, issued to the passenger as a result of making the reservation, containing the name and details of the flight (place of departure, place of arrival and place of stopover, if any), time of departure, time of arrival, as well as references to the Travel Conditions.
Crew Member: A person employed by DAN AIR to perform duties on board an aircraft in accordance with aeronautical procedures.
Unaccompanied minor: any Romanian citizen between the ages of 6 (six) and 18 (eighteen) years old by the effective date of travel or foreign citizen aged between 6 (six) and 14 (fourteen) years old by the effective date of of the trip, who travels unaccompanied by an adult, in accordance with the legislation in the field, unless the legislation of the country of his citizenship imposes a different age for leaving his home country unaccompanied.
Off-block: the moment when the aircraft begins to move under its own power, either from a boarding gate or from a parking stand, in order to take off.
On-block: the time when the aircraft comes to a final stop, either at a gate or parking stand, after landing.
Website: the official website http://www.danair.aero made available to the passenger by DAN AIR, enabling him thus to make reservations / payments / enter personal data online as well as to obtain information about the services offered by DAN AIR.
Passenger: a person, not a member of the flight crew, who holds a valid travel document, who travels with the consent of the carrier and who has been assigned a seat on board the aircraft.
Disabled person or person with reduced mobility: any person who experiences difficulties as a result of a physical disability (sensory or of mobility, permanent or temporary), emotional or cognitive disorders, difficulties related to old age or any other cause of disability , a person whose situation requires due attention and the adaptation of generally available services to his particular needs.
PIR (Property Irregularity Report): the notice of delay or damage to checked baggage registered at the Baggage Assistance office, before leaving the baggage claim area of the arrival airport. The PIR is an indispensable part of a baggage claim file.
Processing of Personal Data: any operation or set of operations performed on personal data or sets of personal data, with or without the use of automated means, such as collection, recording, organization, structuring, storage, adaptation or modifying, extracting, consulting, using, disclosing by transmission, disseminating or otherwise making available, aligning or combining, restricting, erasing or destroying personal data.
Price: the amount of money the buyer must pay to purchase a DAN AIR service; the price is composed of the tariff and mandatory / additional taxes.
Ticket refund: it can be voluntary or involuntary, partial or total, in accordance with the tariff rules or the legislation in the field.
Complaint: the notification sent by the passenger to the air carrier, in the format, method, term and at the address indicated by the latter, through which the passenger expresses dissatisfaction with the services provided by the air carrier.
Tariff rules: the conditions for performing the services corresponding to the tariffs, mandatory fees and additional fees, paid by the passenger to the air transport operator.
Route: the route of one or more flight segments followed by the aircraft from the airport of departure to the final destination.
Flight segment: a single flight, performed between 2 (two) points (airports), with the same aircraft, having the same flight number.
Special services: passenger assistance services that require special attention (persons with reduced mobility, unaccompanied minors, etc.).
Additional services: any products and services that the passenger may benefit from in connection with air transport, other than air transport, but related to it, services that may be offered by DAN AIR or by third-party providers (for example, carriage of checked baggage, of sports equipment, pets, etc.).
Fare: the value of the air transport service, booked by the passenger, for a specific itinerary.
Transport: means the air transport of the passenger and his baggage, with or without payment, including the services related to this transport.
Carrier: means DAN AIR and the airline, possibly other than DAN AIR, that issued the travel ticket, as well as all airlines that transport the passenger and/or his luggage or undertake to provide any other service in connection with this transport.
Mandatory fee: the fee or tax imposed by various institutions in exchange for services rendered or certain rights. These mandatory fees are inherent in the performance of the air transport service.
Additional charge: the charge that the air carrier receives from the passenger in exchange for the provision of additional services to the air carrier.
Third party: any natural or legal person, excluding passengers, the Company and its collaborators.
Travel document: evidence of the sum of necessary and sufficient conditions, accessible in the carrier's reservation and registration systems, to allow a passenger to be registered on a flight.
USD: means the legal tender of the United States of America.
Flight: the air transport of passengers and their baggage from the off-block to the on-block time.
Charter flight: the flight performed under a charter arrangement.
Connecting flight: a flight with at least one intermediate stop that requires a change of flight equipment and flight number.
Stopover flight: a flight operated with at least one intermediate stop between the origin and destination airports. In this case, the change of aircraft equipment and / or flight number is not mandatory.
International flight: the flight whose point of departure is in the territory of a different state than the point of arrival.
Domestic flight: the flight with a point of departure and arrival in the territory of the same state.
Multi-sector flight: the flight consisting of 2 (two) or more flight segments, sold under a single reservation code that cannot be separated.
Days: calendar days, including Sundays and public holidays. In the case of notifications, the day they are sent is not taken into account. To determine the validity period, the day of ticket issuance or the day of the start of the flight are not taken into account.
1. Generalities
a) These General Conditions of Carriage are DAN AIR's conditions of carriage mentioned in the travel ticket. Subject to the provisions of paragraph 2 of this article, they apply to any carriage of passengers and baggage only on those flights or sectors where DAN AIR is designated as the carrier.
b) These General Conditions also apply to free or reduced-rate transports, except for the contrary regulations of the carrier or those in contracts and tickets issued for such transports.
2. Flights operated under charter
If the transport is carried out on the basis of a charter contract, these General Conditions are applicable only to the extent that they are provided in the charter contract or the transport document issued in connection with this contract.
3. Validity
Air transport is governed by the General Conditions and tariff regulations of the carrier, valid on the date of issue of the ticket or, if this condition cannot be met, on the date of commencement of the journey.
4. Predominance of laws
These General Conditions are applicable with the exception of provisions that contravene the carrier's tariffs or laws, in which case those tariffs and laws prevail. The invalidity of any of the provisions of the General Conditions has no effect on the others. In the event that one of the provisions of the DAN AIR Travel Conditions is or becomes inconsistent with the law, unenforceable or otherwise invalid, these DAN AIR Travel Conditions will be interpreted as if that provision had not been written, and the illegality and invalidity shall not affect any other provision of the DAN AIR Travel Conditions.
5. Predominance of general conditions over carrier regulations
Except for the contrary provisions in these General Conditions, in case of contradiction between them and the regulations of the carrier, the provisions of the General Conditions prevail.
1. Generalities
a) Passengers can book travel tickets for DAN AIR flights using one of the following channels:
DAN AIR Website;
DAN AIR ticketing offices;
DAN AIR partner agencies/companies;
DAN AIR Call Center Service;
The reservation of a travel ticket for a certain DAN AIR flight is confirmed at the time of full payment of the price.
The travel ticket, together with the Travel Conditions, the Tariff Rules as well as the rules and important information that appear on the carrier's website, constitute the contract of carriage between the carrier and the passenger whose name is written on the ticket, whose identity must be proven upon request through a valid identity document and any other document provided by law, depending on the destination, either internal or external, in accordance with the legal provisions.
b) The ticket cannot be transferred to another person except under the conditions set out in the Fees and Tariff Rules section.
c) The ticket will be issued only on the basis of full payment of the applicable fare or credit arrangements established by the carrier.
Some tickets are sold at discounted rates, which may be non-refundable or partially non-refundable. The passenger must select the fare that best meets his needs.
d) The passenger will be transported only in the presence of a valid and legally issued travel ticket, in accordance with the carrier's regulations. The ticket must be valid for that transport.
The passenger keeps his ticket data and presents them (on request) to the carrier whenever needed.
2. Voluntary changes
The date, route or name of the passenger can be changed up to 6 (six) hours before the departure time, against the payment of a fee. The name can only be changed before taking the first flight on the ticket.
3. Involuntary changes
A. If a passenger is prevented from traveling during the ticket validity period because the carrier:
a) Could not secure a seat on the journey and on the date confirmed to the passenger;
b) Cancel the flight for which the passenger had the reservation;
c) Does not perform the flight within a reasonable period of time compared to the one provided in the schedule;
d) Change the classes on the plane;
e) He is unable to provide the pre-booked place,
then the validity of your ticket will be extended until the next flight of the carrier, on which there is an available seat in the class corresponding to the fare paid.
B. In the event of a passenger's death, the Airline will refund the unused travel ticket based on the death certificate.
4. Succession of flight coupons
a) The ticket does not entitle the passenger to start his journey at one of the specified stopover points when the first flight on an international sector has not been used for carriage.
b) The travel ticket is valid for transport in the specified class, on the date and on the journey corresponding to the reservation.
5. Name of the carrier
The name of the carrier may appear on the ticket in abbreviated form (IATA code / ICAO code).
6. Purchase of travel tickets online: on the company's website (https://danair.ro/) travel tickets can be purchased online, provided that identification data is entered. It is not possible to purchase travel tickets online for minors who are not accompanied in the same reservation by an adult. In this case, there is the alternative of contacting DAN AIR at the following link: https://danair.ro/contact, where you will have to provide additional data to prove that the minor is accompanied by a certified adult, with a different reservation on the same flight, or to purchase the unaccompanied minor service (UMNR). The number of seats for unaccompanied minors on a flight is limited, so such a service can only be offered within the limits of availability at the time of request, as well as the timely completion of all legal formalities at the DAN AIR check-in desk in the departure airport.
1. Generalities
Fares apply only to transportation from the airport of origin to the airport of destination, unless otherwise stated. They do not include ground transportation between airports or between the airport and the city.
2. Applicable rates
The rates applicable to the carriage are those published by the carrier or, in their absence, those constructed in accordance with the carrier's regulations. Unless otherwise stated, the applicable fare is the fare in force on the date of ticket payment, on the route and on the dates specified in the ticket.
Changing the route or travel dates by the passenger may impact the applicable fare. If the fare for the new flight is higher than the one booked initially, the difference will be paid by the passenger. Downgrades are not permitted and any negative fare difference is nonrefundable. .
3. Charges imposed on the passenger
Taxes imposed on the passenger by the government authorities, any other authority or the airport operator will be paid separately by the passengers to the extent that they are not already included in the fare.
These fees change regularly and may be imposed even after the ticket has been issued.
In the event of the introduction of a new tax or the increase of an existing one already written in the ticket, the passenger pays the full amount. Similarly, the reduction or elimination of a tax paid at the time of ticket issuance entitles the passenger to request a refund of the corresponding amount.
Article 5: Payment currency
Subject to applicable law, fares and charges are payable in all currencies accepted by the carrier. When payment is made in a currency other than that in which the fare is published, the exchange rate established for this purpose by the carrier shall apply.
DAN AIR accepts payments in EUR.
> Payment of tariffs and taxes
The carrier is not obliged to carry out the carriage of a passenger or his baggage and may refuse to continue it if the applicable fare or the charges due by the passenger have not been paid in full.
1. Booking conditions
a) Reservations are made by the carrier or its authorized agents. Reservations are confirmed depending on seat availability. At the passenger's request, the carrier will provide the passenger with written confirmation of the reservation.
b) Certain tariffs may limit or cancel the passenger's right to change or cancel the reservation made.
c) It is the passenger's responsibility to check that he/she has received both the travel ticket or itinerary and the payment confirmation on the e-mail address provided, and if any of these documents have not been sent, the passenger is obliged to contact DAN AIR, via the contact form on the Company's website, to report the situation.2. Deadline for issuing the ticket
The carrier may cancel the reservation without notice if the passenger has not paid the full ticket within the term specified by the carrier or its authorized agent.
3. Personal data of the passenger
The passenger and/or his/her agent bears the exclusive legal responsibility to the authorities for the full and correct communication/introduction of personal and contact data in order to obtain a confirmation of the reservation and the electronic ticket.
The indispensable data required by the company at the time of purchasing the travel ticket include, among others: the state of health and the need for assistance arising from possible ailments, e.g. wheelchair, stretcher, pregnancy (number of weeks), visual or hearing impairments, cognitive disorders, need for oxygen treatment (type of device), etc. If that information is communicated too late, then the necessary measures cannot be taken for the safety of the passengers and the flight - as a consequence, such a passenger may be denied boarding.
The passenger and/or his/her agent bear the exclusive legal responsibility before the authorities for the complete and correct communication/introduction of the passenger's personal data.
The indispensable data required by the company at the time of purchasing the travel ticket include, among others: the state of health and the need for assistance arising from possible ailments, e.g. wheelchair, stretcher, pregnancy (number of weeks), visual or hearing impairments, cognitive disorders, need for oxygen treatment (type of device), etc. If the respective information is sent to the carrier later than 48 h before the planned take-off time, then the necessary measures cannot be taken for the safety of the passengers and of the flight - as a consequence, the passenger may be denied boarding
The passenger acknowledges that he has provided the carrier with his personal data for the purpose of making reservations, issuing a ticket, obtaining ancillary services, accounting, invoicing and auditing (including verification of credit cards or other cards), in order to facilitate border and control procedures customs, for safety, security, health, administrative and legal purposes, and to ensure the access of government authorities to this data.
In this sense, the passenger authorizes the carrier to retain this data and transmit it, in accordance with the legal norms and GDPR regulations, to its own employees, authorized agents, other carriers, auxiliary service providers or government authorities, regardless of the country in which they are based.
Personal data, processed pursuant to a contractual obligation, are maintained for specific periods of time that can be consulted in the Company's Privacy Policy / Personal Data Protection Policy (link). After the expiration of these determined time periods, the processed personal data will be deleted / destroyed.
Passenger data will be disclosed, upon request, to public authorities, in accordance with current legislation.
You can find more details about the processing of the passenger's personal data by visiting the Privacy Policy / Personal Data Protection Policy section (link) found on the Company's website.
4. Seat reservation
4.1. At check-in or when the 'Check-in online' service is used, it is possible to requestfor a fee, a specific seat, other than the one automatically allocated by the system, only if that seat is still available. The Carrier will make reasonable efforts to meet seat allocation requirements, but cannot guarantee the allocation of a particular seat, even if the Booking is confirmed for that seat. Also, the number of the purchased seat is not guaranteed, as well as the selected category (window, aisle, or emergency exit).
4.2. The Carrier reserves the right to change the seat allocation at any time, including after boarding, for reasons of operation, security or safety, or for reasons of Force Majeure or if the passenger has been involuntarily promoted to the "Business" cabin or if the passenger has offered incorrect information regarding his ability to use an emergency exit seat.
4.3. Seats in rows adjacent to emergency exits cannot be allocated to passengers who are under age, or physically unfit, or suffer from sensory or cognitive impairments, or who cannot communicate effectively in Romanian or English, or who carry animals in the cabin, or travel with infants, or who have purchased the right to carry fragile and/or bulky objects into the cabin on passenger seats.
5. Cancellation of bookings by carrier
When the passenger does not show up for a flight, without notifying the carrier in advance, the latter may cancel reservations on onward or return flights.
Article 7: Registration and boarding of passengers
The passenger must show up at the carrier's check-in desk and at the boarding gate at the time set by the carrier, to allow the departure formalities to be completed in a timely manner.
Completing the check-in formalities is the sole responsibility of the passengers. Passengers who do not show up in time for both check-in and boarding, for whatever reason, or who lack the necessary travel documents, lose the right to travel.
The carrier reserves the right to cancel the reservation and not delay the departure of the journey, being exonerated from any responsibility for damages suffered or expenses incurred by passengers who do not comply with the provisions of this article.
DAN AIR informs passengers that check-in counters open at least 2 (two) hours before the flight and close 40 (forty) minutes before the scheduled time of departure.
During the check-in procedures, passengers are required to show up in person, with their valid identity card or passport (as applicable), the documents required to enter the country of destination (visa, health documents, etc.), checked baggage for to be weighed as well as the cabin baggage to check if it falls within the weight and size limits established by the air transport operator.
We also recommend that passengers have their travel ticket at hand when showing up at the check-in counter.
Passengers are obliged to contact the competent authorities of the destination country (for example: consulates, embassies, border police) to find out which documents are necessary for their travel to the destination country.
In the special case of minors, in order for them to be able to travel on domestic routes in Romania, it is necessary to present the original birth certificate or a legalized copy, if they do not have an identity document or passport.
Passengers are required to respect and obey all laws, rules and requirements of the countries they are traveling to/from, as well as the DAN AIR Conditions of Travel. The Company is not responsible in any way to the passenger to obtain the necessary documents for his travel or to comply with the laws, rules, requirements or instructions of which the passenger has been informed, or for the consequences of the passenger not obtaining the necessary documents or not complying with the laws, rules, requirements or instructions given.
ONLINE CHECK-IN
DAN AIR offers its passengers a free online check-in service. Passengers are asked to present their boarding pass, which must be accompanied by their travel documents, both at security control, border police and at the boarding gate.
The free online check-in service is available 3 (three) days before the departure time. The free online check-in service is available up to 4 (four) hours before the departure time.
This service is available for all flights except those departing from Tel Aviv. For these flights, the check-in process is carried out at the airport, before departure, and is free of charge.
Following categories of passengers cannot complete the online check-in process:
a) Romanian citizens who have not reached the age of 18 (eighteen) years and are not accompanied by an adult, as well as foreign citizens who have not reached the age of 14 (fourteen) years;
b) passengers carrying weapons in baggage (WEAP);
c) passengers who were previously refused entry to the country of destination or deported;
d) non-EU passengers on international flights, whose visa or residence permit for the country of destination must be checked at the check-in counter in the airport of departure.
Passengers who checked-in online on seats incompatible with their condition or baggage may be denied boarding:
a) passengers with a special medical condition or with reduced mobility (WCHR/S/T);
b) passengers transporting animals in the cabin (PEȚC);
c) passengers who have purchased the right to carry fragile and/or bulky objects in the cabin on passenger seats (CBBG);
The carrier will make every effort to provide them with a suitable place, provided that such a place is still available.
Passengers who are unable to check-in online due to technical problems with the DAN AIR platform must notify the airline by contacting the Call Center Service at https://danair.ro/contact
If the passenger has checked baggage, he will have to show up at least 90 (ninety) minutes before take-off at the specially marked counters in the airports for baggage registration (Drop-off), even if he previously completed the formalities of online check-in.
If the passenger does not have checked baggage, he will have to show up at the boarding gate at least 40 (forty) minutes before the departure time, having the printed boarding pass (either following the check-in process from airport, or following the online check-in process).
In the special case of passengers with disabilities or reduced mobility, the deadline for presentation at the check-in desk remains 2 (two) hours before the departure time, even if the online check-in service is opted for.
In the special case of traveling with an infant, the boarding process requires the presentation of the boarding pass for both the infant and the accompanying adult.
Passengers who do not come from an EU / EEA country must show up at the check-in desk at the airport to verify their travel documents before going through security and border crossing formalities. If passengers do not comply with this provision, the company reserves the right to refuse their boarding.
If the passenger has checked in online, but does not present a legible boarding pass (on a mobile electronic device or on paper) at the security control, border police or boarding gate, he will be obliged to go to the check-in counter at the airport, in order to be issued a new (duplicate) boarding pass.
CHECK-IN AT THE AIRPORT
Even if the online check-in service is available free of charge for the departure airport, the passenger still has the option of choosing the airport check-in service.
In the case of airports where the online check-in service is not available, the check-in service will be carried out at the airport, before departure, being free of charge.
1. The right to refuse carriage
The carrier will refuse to carry the passenger and his baggage if one or more of the following situations occur or, in the opinion of the carrier, may occur:
a) The behavior, age, physical or mental state of the passenger are likely to require special assistance from the carrier, which he cannot provide, cause discomfort to the other passengers or lead to protests from them, or present some danger to the respective passenger, the other persons or goods on board the aircraft; is in a physical and mental state visibly incompatible with air travel or in a precarious state of health, without a doctor's certification that he is "fit to fly";
b) this action is necessary in order to comply with the laws, regulations or orders in force in any country of departure, destination or overflight; the passenger has not met all the conditions of exit / entry from / into the country, does not possess valid travel documents, transit or entry visas on the territory of a country, has destroyed his documents during the flight or refuses to hand them over, upon request, to the aircraft crew in exchange for a surrender document;
c) the transport of the passenger and his luggage may endanger or affect the security, health, property, comfort of the other passengers and the crew;
d) is in a visible state of agitation as a result of the consumption of alcohol and / or psychotropic substances, his behavior may endanger the safety of the flight or may disturb the other passengers of the flight; has choleric and/or violent, aggressive, intimidating or threatening behavior (physically or verbally) utters insults towards the members of the flight crew, ground employees of the air transport operator or towards other passengers of the flight; engages in behavior that may endanger public order and peace on board the aircraft or the safety and security of persons or their property;
e) had inappropriate behavior during a previous flight;
f) refused to comply with the rules, conditions and procedures of the air transport operator (for example, but not limited to, the rules regarding the content, shape and size of baggage and / or any other objects accepted on board aircraft);
g) refuses to submit to the security control carried out by the carrier or the airport or government authorities, either on the person or on the luggage;
h) acts with deliberate imprudence and damages the aircraft and related equipment, the property of other passengers or the property of crew members;
i) intentionally communicates false information, which endangers the safety and security of the aircraft, persons or their property;
j) the passenger has not paid the applicable fare or fees, valid on the date of the trip. In the special case where the infant has reached the age of 24 (twenty-four) months by the time of the booked journey, for which the parent/legal representative has paid a fee/infant ticket, the air transport operator reserves the right to refuse it on the flight, if the parent / legal representative refuses to pay the price difference between the fee for the infant and the full ticket on the date of the discrepancy, subject to the availability of a seat on the aircraft.
k) purchased the ticket / services of the Company with a card suspected to have been stolen / copied / cloned.
l) the passenger did not comply with the provisions of paragraph 4 of Article 3 of these General Conditions regarding the sequence of flights in the travel ticket;
m) the person presenting the ticket cannot prove that he is the one whose name appears on the ticket.
In the cases mentioned in letters b) - m) above, the carrier reserves the right not to reimburse the ticket.
The above-mentioned list is not exhaustive, it can be expanded at the discretion of the air transport operator, to ensure the safety and security of aircraft, persons and / or their goods.
If the air carrier, in its reasonable discretion, has refused to carry a passenger in accordance with the provisions of this article, or if the passenger has been escorted from the aircraft during an unscheduled stopover, the air carrier may cancel the unused flight segment of the ticket, without the passenger having the right to be transported further. Accordingly, the air carrier is not responsible for any loss or damage deemed to be the result of any such refusal to carry the passenger.
If, on the basis of this article, the air carrier is forced to refuse boarding of a passenger, and this causes the flight to be delayed, the air carrier is not responsible for this delay.
2. Special assistance
Accepting the transport of unaccompanied children, sick or disabled people, pregnant women and other people who require special assistance is only possible with the prior approval of the carrier. These passengers are not refused carriage because of their disability as long as seats suitable for their condition are available.
1. Unacceptable items
A. The passenger must not include in his baggage:
a) objects that do not constitute baggage within the meaning of Article 1 of these General Conditions;
b) radioactive materials
c) objects likely to constitute a danger for the aircraft, the persons on board or the goods in the aircraft considered as such in the regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) (the carrier will provide, upon request, additional information regarding this topic);
d) objects whose transport is prohibited by laws or regulations in force in any country of departure or destination;
e) objects which, according to the carrier's opinion, are unsuitable for air transport due to their weight, dimensions, nature or packaging;
f) live animals, except for those that fall under the provisions of paragraph 10 of this Article.
B. Weapons and firearms, lethal or non-lethal ammunition, other than for hunting or sport. Exceptions to this rule are:
1. Weapons and firearms and ammunition for hunting or shooting sports, which may only be carried as checked baggage in accordance with the DAN AIR Travel Conditions. Firearms are transported disassembled according to the Laws governing the Arms and Ammunition Regime and properly packed, separated from the related ammunition.
2. Ammunition is transported in accordance with and within the limits of the Technical Instructions for Air Transport of Dangerous Objects issued by the International Civil Aviation Organization (ICAO) and those of the International Air Transport Association (IATA). Weapons and ammunition must be declared at check-in, in accordance with the provisions of paragraph 1.A.b).
3. Panoply weapons, swords, daggers and other similar items that can only be carried as checked baggage in accordance with the DAN AIR Conditions of Travel. These must be declared at check-in.
Firearms, ammunition and white weapons are accepted for transport as checked baggage, provided that the carrier is notified at the time of booking the seat and at its discretion.
C. The following items are prohibited in checked baggage: fragile or perishable items, items that have a special value such as money, jewelry, computers, cameras/video cameras, laptop, personal electronic equipment, medicines, silverware, precious metals , important documents, documents, securities, guarantees or other values, keys, business documents, passports or any other identity documents or samples.
D. Tools and other cutting / piercing / blunt objects may only be carried as checked baggage in accordance with the DAN AIR Conditions of Travel. These objects must be declared at check-in.
E. If, although prohibited, the articles mentioned in paragraphs A-D above are contained in the baggage, the carrier will have no liability for the loss or damage of these articles, other than that currently provided by its liability regime, defined in Article 16 below.
F. Portable Electronic Devices (PEDs) containing lithium batteries such as laptops, mobile phones, tablets, electronic cigarettes and/or any other electronic smoking devices, watches or spare lithium batteries will be carried as cabin baggage in the passenger cabin to enable the crew to react quickly in the event of an incident involving such a device.
PEDs will be carried in the passenger cabin whenever possible. In exceptional cases where the PED cannot be carried in the passenger cabin due to its size, it will have to be carried in checked baggage, subject to the following conditions being met by the passenger:
a) The portable electronic device shall be completely switched off and effectively protected against accidental activation. In order for the air carrier to ensure that the device is not powered during air transport, it will be necessary to disable any application, alarm or preset configuration that may activate it;
b) The battery of the portable electronic device will be detached so that it can be transported in accordance with the rules of flight safety. Thus, the portable electronic device with non-removable batteries will not be accepted on your flight, either as cabin baggage or as checked baggage;
c) The portable electronic device must be protected from the risk of accidental damage by placing it in a suitable packaging or case or by placing it in a rigid bag protected by suitable cushioning (for example: clothing);
d) Portable electronic devices must not be transported in the same luggage together with other flammable materials (for example: perfumes, aerosols, etc.);
For reasons of flight safety and security, the air carrier may prohibit or limit the use of electronic devices on board the aircraft, for example: mobile phones, laptops, tablets, mobile recorders, portable radios, CD players, electronic games or streaming devices/ reception, including remote-controlled toys and any other such devices.
2. The right to refuse carriage
The Carrier may refuse to carry as Baggage the objects listed in paragraph 1 of this Article or may refuse to continue to carry any Baggage when it discovers that it consists of or contains such objects.
3. The right to control
For reasons of flight safety, the carrier may ask the passenger to authorize the screening of him and his baggage. It can also control the luggage in the absence of the passenger, when he is not present in order to be asked for such an authorization. The purpose of this control is to determine whether a person possesses or has in his luggage items from those listed in paragraph 1.A, as well as weapons or ammunition, when the provisions of paragraph 1.B of this article have not been respected. If the passenger does not accept the requested check, the carrier may refuse to transport the passenger and the luggage. If during the control, the passenger or his luggage suffers damage, the carrier will not be responsible towards the passenger, except in provable cases of bad faith and gross negligence.
4. Checked (hold / registered) baggage
a) The carrier accepts the baggage presented to it for registration, according to the tariff rules in force, and issues the baggage label/receipt. DAN AIR recommends that the passenger write their name, address and a telephone number where they can be contacted on their checked baggage.
b) The carrier may refuse to transport luggage that is not properly packed in suitcases or other similar packaging, so that it can be transported in good conditions, taking into account normal handling.
c) Checked baggage will be transported in the same aircraft as the passenger to whom it belongs. If the carrier determines that this is not possible for safety, flight security or operational reasons, checked baggage will be transported with another flight.
5. Baggage carried free of charge (included in the rate)
Passengers can carry a certain amount of luggage free of charge, according to the provisions and subject to the limitation conditions contained in these General Conditions, in the Fees and Tariff Rules Section (link).
6. Excess baggage
The transport of luggage that exceeds the amount admitted free of charge is subject to taxes. Information regarding these taxes is available in these General Conditions, in the Taxes and Tariff Rules Section (link).
7. Unchecked (cabin) baggage
a) The luggage that the passenger carries in the aircraft cabin must fit under the seat in front of the passenger or in the luggage compartment specially intended for the use of passengers.
Unchecked baggage must also comply with the carrier's regulations. If the baggage cannot be stored in the manner described, exceeds the number, size or weight allowed according to the tariff rules in force or is considered unsafe for any reason, it will be transported to you as checked baggage for a fee. This baggage can be checked in at any time before the flight departs.
b) Articles that the passenger considers unsuitable to be transported in the hold of the aircraft (musical instruments or other similar objects), may be accepted for transport in the passenger cabin only with the prior consent of the carrier. Shipping of these items may be charged separately (CBBG).
8. Receiving and handing over luggage
a) The passenger has the obligation to collect the hold baggage at the moment he arrived at the stop-over destination or airport written on the travel ticket / on the Baggage Identification Label.
DAN AIR is not responsible for the transfer of hold baggage to other flights with which it does not have an authorized connection written on the ticket and baggage tag, the passenger having the obligation to pick up the baggage from the baggage claim area and check it in on the next flight.
If the baggage is not picked up from the baggage claim area and checked in on the next flight, nor picked up within a period of 30 (thirty) calendar days from the moment it was checked in at the warehouse, it will be kept in the custody of the operator by air, a storage fee is charged. If the baggage stored in accordance with the above provisions contains perishable goods (food, drinks), the air carrier reserves the right to remove and remove such contents, without the passenger being compensated for this action. If the passenger has not claimed the luggage within a maximum of 3 months from the moment it was available, the carrier can dispose of it in any way, without having any responsibility towards the passenger.
b) The right to collect checked baggage belongs to the owner or its legal representative who holds the boarding pass and the receipt of the baggage identification tag.
The carrier is not obliged to check whether the person presenting the boarding pass and the baggage receipt has the right to collect the respective baggage.
The carrier has no responsibility for any loss, damage or expense caused by failure to carry out this check. Baggage is handed over at the destination indicated on the luggage tag.
c) When a person claims baggage but is unable to present the boarding pass and the baggage receipt, and to identify the baggage with the help of the baggage tag provided for this purpose, the carrier will hand over the baggage to that person on the condition that he proves the right / authority to take possession to the satisfaction of the carrier and, if requested by the carrier, that person to provide sufficient security to indemnify the carrier for any loss, damage or expense that may occur to the carrier as a result of such delivery.
d) The acceptance of the luggage by the person who presents the boarding pass and the receipt of the luggage tag without a written protest made upon delivery, constitutes proof that the luggage was delivered in good condition and in accordance with the transport contract.
9. Live animals
a) Animals in the cabin: DAN AIR accepts, for a fee, the transport on board aircraft of small live animals in the PET class (pets, exclusively dogs and cats), aged at least 3 (three) months, vaccinated, clean, without odor, ablactated/weaned, non-pregnant, in specialized cages of maximum dimensions 40 cm x 25,5 cm x 40 cm (length x width x height), with a total weight (animal + cage) of a maximum of 8 (eight) kg. The animal's cage must be provided by the passenger and meet the size and weight conditions, as well as the requirements for solidity, to protect the animal and surrounding people and objects, as it will be placed under the front seat for the entire duration of the flight. No more than 5 (five) such pets are permitted to be carried on one flight.
In this case, the transport is carried out against a fee per animal per flight segment. For more details please check the Fees and Tariff Rules Section (link).
Passengers who intend to travel with their pet in the cabin, have the obligation to show up at the airport check-in desk at least 90 (ninety) minutes before take-off, with the documentation mentioned in art. c), to complete the necessary formalities for travel by PET. Presentation at the check-in desk is mandatory even when passengers have already checked-in online, and even if they do not have hold baggage that must be registered/handed over.
Only one animal cage per passenger is allowed in the cabin. An additional animal, in a cage of the above-mentioned dimensions, can be boarded in the cabin, under the conditions of purchasing an additional seat (CBBG), in accordance with the provisions of Taxes and Tariff Rules Section (link).
Passengers traveling with their pet in the cabin will be allocated seats starting from the penultimate row, so as not to create any discomfort for other passengers. In the event that there are several animals in the PETC category in the cabin, DAN AIR reserves the right to position them at around several rows apart to avoid noisy animal interaction.
b) Animals in the hold: DAN AIR accepts the carriage in the baggage hold of pet animals (AVIH), dogs or cats, in cages standardized in accordance with IATA regulations, with maximum dimensions of 120 cm x 80 cm x 80 cm (length x width x height), but no more than 3 (three) such shipments per flight.
In this case, the animal together with its packaging and food will not be included in the free baggage allowance, constituting excess baggage for which the applicable tariff will be charged.
For more details, please check these General Conditions, in the Taxes and Tariff Rules Section (link).
If the pet's cage does not meet the size and weight conditions set out above, it can be transported to the baggage hold, subject to availability and compliance with the conditions set out in art. b), passengers being obliged to pay the difference between the fee for transporting pets in the cabin and the fee for transporting pets in the hold.
Passengers who intend to transport their pet in the hold, have the obligation to show up at the airport check-in desk at least 120 (one hundred and twenty) minutes before take-off, with the documentation mentioned in art. c), to complete the necessary formalities for travel by AVIH. Presentation at the check-in desk is also mandatory in the situation where passengers have checked-in online
c) It is allowed to transport several animals in one cage, subject to the following conditions:
1. there must be a maximum of 3 (three) puppies of the same species and of the same age (between 3 and 6 months) and with a maximum individual weight of 8 (eight) kg;
2. there must be a maximum of 2 (two) adults, trained for cohabitation, of similar age and size and with a maximum individual weight of 14 (fourteen) kg;
3. to be provided with decent comfort (to be able to stand upright without tilting the head and to be able to stand horizontally at the same time without being forced to touch).
d) If the animal transported together with its cage exceeds 32 kg, DAN AIR will apply an additional fee, which can only be paid during the check-in formalities. For more details, please check these General Conditions, in the Fees and Tariff Rules Section (link).
e) Cages in which animals are transported on board aircraft must comply with the requirements of the IATA Live Animal Regulations (LAR). Animal transport bags are not suitable for the transport of animals in the hold. Thus, in general, the cage must:
1. be large enough so that the animal can stand upright, turn around in the cage and stand horizontally naturally;
2. be solid, clean, closed, sealed and protected against the possible penetration of the claws of transported animals;
3. to ensure protection for the person who will handle it so that he is not scratched or bitten by the animal;
4. to prevent deterioration of the animal's health;
5. prevent any part of the animal from protruding out of the cage;
6. to be adequately ventilated on at least 3 (three) sides;
7. to have containers for food and water to which the animal has access;
8. to be provided by the passenger;
f) The hold transport of brachycephalic animals is not recommended.
DAN AIR reserves the right to refuse to transport live animals in the situation where:
1. the transport capacity of the aircraft is exceeded;
2. the cage is not strong enough in relation to the weight and strength of the animal, it allows substances to leak out, it can damage the animal or the surrounding objects and people;
3. the animal shows excessive nervousness. In this case, we recommend consulting a veterinarian before the flight, for possible preventive medical measures to ensure the calmness and health of the animal.
g) To travel with the pet in an EU member state, live animals must meet the following conditions:
1. to have an identification microchip implanted under the skin;
2. to have a health card;
3. the rabies vaccine must be valid, according to the legislation.
4. have a passport for animals, issued by the veterinarian.
h) On flights to and from Great Britain, DAN AIR does not accept the carriage of live animals as baggage, neither in the passenger cabin nor in the baggage hold.
On certain flights to and from certain countries, live animals are not accepted in the cabin and/or in the hold of the aircraft, on the way out and/or back, but live animals might be accepted in the cargo service. For more details, please visit the following link: https://food.ec.europa.eu/animals/movement-pets/eu-legislation/non-commercial-movement-within-eu_en
i) If unaccompanied live animals are to be transported, this can only be done through the cargo service (for more details, please visit the following link).
j) Service dogs (SVAN) with a certificate to assist passengers with disabilities provable by a medical certificate, will be transported free of charge, over the amount of baggage admitted free of charge for transport, in accordance with the carrier's regulations.
k) Emotional Support Animals (ESAN) are not accepted in the cabin.
l) Live animals are transported at the responsibility of the passenger to whom they belong.
The carrier assumes no liability for injury, loss, delay, illness or death of such animals in the event that entry or transit through the territory of any state has been refused, provided that such damage is not caused by the carrier's negligence. The person transporting the animal will cover all expenses, losses and liabilities imposed on the carrier as a result of the refusal.
HUMAN REMAINS
The transport of Human Remains is permitted under the following conditions:
a) If it is desired to transport human remains in a coffin, this can be done exclusively through the cargo service (for more details please visit the following link);
b) If it is desired to transport the human remains as ashes in an urn, this can be done either in the checked baggage, in compliance with the provisions of art. 4, either in cabin baggage, in compliance with the provisions of art. 8, either via cargo service (for more details please visit the following link).
In the case of transporting urns with ashes, they must meet the following conditions: the packaging must ensure total tightness and discretion, throughout the journey, and be made of a material that allows X-ray inspection (so no lead or titanium).
The passenger carrying human remains in the urn with ashes must have on him all the documents required by the competent authorities at the points of departure, transit and destination.
DAN AIR is not responsible for the conditions of acceptance of urns with ashes of human remains of other companies that operate possible connecting flights.
WEAPONS AND AMMUNITION
In order to be able to transport a weapon, the passenger must comply with the Arms and Ammunition Regime provided for in the specific legislation on the matter and hold a weapon permit. Weapons can only be carried as checked baggage. Firearms are transported disassembled according to the laws governing the Weapons and Ammunition Regime and properly packed (special robust, locked containers, each containing a maximum of 2 weapons), separated from the related ammunition. Ammunition is transported in accordance with the Technical Instructions for Air Transport of Dangerous Goods issued by the International Civil Aviation Organization (ICAO) and those of the International Air Transport Association (IATA). Weapons and ammunition must be declared at check-in.
According to IATA regulations, a passenger cannot carry more than 5 (five) kg of ammunition / flight.
To be able to travel with a weapon, the passenger must pay a fee, payable online or during the check-in procedures as a Special Service. For more details, please check these General Conditions, in the Taxes and Tariff Rules Section (link).
1. Timetables
The operating schedule of DAN AIR flights is the one published in the reservation system or on the DAN AIR website. The flight schedule may change between the date of publication and the date on which travel is scheduled. Any changes made to the DAN AIR operating schedule will be displayed in the reservation system and on the DAN AIR website.
At the moment of making the reservation, the passenger will have available the flight schedule in force on that date, which will be found on the Travel Ticket received as a result of making the reservation and confirming the payment.
The times indicated on the ticket, in the timetable and in other documents are not guaranteed. DAN AIR makes all reasonable efforts to inform the passenger of any changes in the flight schedule, by all means available to the air transport operator ( e-mail / telephone / handling agent), which is why we recommend that the contact details provided at the time of booking are the passenger's.
The carrier may substitute other carriers or use other aircraft than those provided, without notice.
The carrier makes every effort to transport the passenger and his luggage within a reasonable time.
Also, if necessary, he can change or cancel a stopover indicated on the ticket.
Schedules are subject to change without notice.
The carrier is not responsible for errors or omissions in the timetables and other publications containing timetables. The carrier assumes no responsibility for flights in connection with other flights or other means of transport, if they have not been sold by DAN AIR as such.
In the event that DAN AIR does not have the passenger's contact details (for reasons that cannot be attributed to the air transport operator), DAN AIR disclaims any liability arising from any possible change in the flight schedule, including in cases where the information was sent to a third person / company.
2. Delays, flight cancellations, denied boarding
In case of denied boarding, flight cancellation or delay, the passenger can benefit from the remedies provided by Regulation (EC) no. 261/2004 establishing common rules for compensation and passenger assistance in the event of denied boarding and cancellation or prolonged delay of flights and repealing Regulation (EEC) no. 295/91.
If the air transport operator is obliged, for various reasons, to change the flight schedule by more than 3 (three) hours compared to the initial schedule, it will offer passengers who hold valid travel tickets on the flight whose schedule has been changed, the possibility to choose, up to 4 (four) hours before the changed take-off time, between:
a) rerouting, under comparable transport conditions, to the final destination. Passengers will be able to choose rerouting on another flight operated by DAN AIR on the same route for any date available in the reservation system at the time of rerouting, subject to seat availability; or
b) reimbursement, within 7 (seven) days, of the entire cost of the ticket at the purchase price, for the part or parts of the journey not performed.
In the case provided for in letter b) above, passengers can choose reimbursement in the form of additional services offered by the air carrier or vouchers
The remedies guaranteed by Regulation (EC) no. 261/2004 can be consulted here: https://www.DAN AIR.ro/ drepturile_pasagerilor_7.pdf
1. Generalities
If, due to the fault of the carrier or at the request of the passenger, the transport cannot be carried out in accordance with the transport contract, the value of the ticket or the unused part of the ticket is reimbursed based on the provisions of this article and the tariff regulations of the carrier.
a) Subject to the provisions of this article, the carrier has the right to reimburse either the person whose name appears on the ticket, or the person who paid for the ticket, provided sufficient proof of payment is presented.
b) When the ticket was paid for by a person other than the one whose name appears on the ticket, and a restriction on reimbursement is mentioned on the ticket, the carrier will make the reimbursement only to the person who paid the ticket or at his order.
c) Reimbursement is made only for unused flight coupons.
d) Reimbursement of tickets paid in cash at the ticket issuing counters of DAN AIR's handling contractors at the airport will be made exclusively to the passenger.
2. Involuntary Refund
a) Involuntary refund is carried out according to the provisions of Regulation (EC) no. 261/20043. Voluntary Refund
Voluntary refund is carried out according to the Tariff Rules (link)
4. Right to refuse reimbursement
a) The carrier can refuse the refund if the request is registered after the deadlines referred to in Articles 11.2 respectively 11.3. ;
b) The carrier may refuse to refund a ticket that was presented to him or was presented to other authorities in a state, when the passenger does not present satisfactory proof that he has permission to stay in that state or that he will leave on another carrier's flight or with a other means of transport.
5. Refund currency
Refunds will be made in accordance with the provisions of the laws or regulations in force in the state from which the ticket was purchased and in the state in which the refund is made. Subject to the foregoing, refunds will be made in the currency of payment for the ticket or in another currency in accordance with the regulations of the carrier.
6. Who makes the refund
a) Voluntary refunds will be made only by the carrier that issued the ticket or by its authorized agents.
b) Involuntary refunds will be made only by the carrier that issued the ticket or by its authorized agents.
a) When, in the opinion of the carrier, the passenger behaves on board the aircraft in such a way as to endanger the aircraft, persons or goods in the aircraft, prevents the crew from performing their duties, does not comply with the crew's instructions, including, but not limited to sanitary measures in accordance with the provisions of the competent authorities, when smoking, consuming alcoholic beverages and drugs, or behaving in a way that causes discomfort, inconvenience or bodily harm to other passengers or the crew, the carrier may take the necessary measures to prevent the continuation of such of behaviors, including coercion. Passengers may be disembarked and denied onward travel at any point and may be prosecuted for offense brought on board the aircraft.
b) For security reasons, the carrier may prohibit or restrict the use on board the aircraft of electronic devices, including but not limited to mobile phones, laptop computers, portable tape recorders, CD players, portable radios, electronic games or electronic devices, transmitters, remote-controlled toys and portable walkie-talkie stations.
Devices for passengers with hearing impairments and heart conditions will be allowed on board the aircraft.
Passengers who do not comply with the above rules will be refused boarding or will be handed over to the authorities, without exception.
A disruptive passenger is a person who, in the opinion of the carrier, commits any of the following acts on board a civil aircraft from the moment the aircraft door is closed before take-off until the moment it is opened after landing, as well as on the duration of its processing (check-in / boarding), regardless of when it is:
a) aggression, intimidation or physical or verbal threat addressed to a crew member, if such an act intervenes in the exercise of the duties of the crew members, which may endanger public order and tranquility on board the aircraft or the safety and security of persons or property to them;
b) acts of physical or verbal violence against a person or sexual assault or molestation of a child;
c) refusal to follow a legal instruction given by the commander of the aircraft or on behalf of the commander of the aircraft by a member of the crew, for the purpose of ensuring the safety of the aircraft or of any person or property on board or for the purpose of maintaining order and discipline on board ;
d) intentionally causing damage, destruction of property or damage to the aircraft, equipment, structure and related devices, which may endanger public order on board the aircraft or the safety and security of persons or their property;
e) intentionally communicating false information, which affects the operations of the carrier or endangers the safety and security of the aircraft;
f) refusal to comply with a legal instruction given by the commander of the aircraft or on his behalf by a member of the crew, given with the aim of ensuring the safety and security of the aircraft or of the persons and goods on board or with the aim of maintaining order and discipline on board the aircraft;
g) refusal to comply with the legal instruction regarding the prohibition of smoking on board the aircraft;
h) consuming alcoholic beverages or drugs that lead to intoxication if such an act could endanger the safety of the aircraft or any person on board or if such an act endangers order and discipline on board the aircraft;
i) manipulation of a smoke detector or any other safety-related device on board the aircraft;
j) operating a portable electronic device when such an act is prohibited.
The above list is not exhaustive, it may be extended at the discretion of the air carrier to ensure the safety and security of aircraft, persons and/or their property.
In accordance with the Tokyo Convention, as well as taking into account those highlighted above, the commander of the aircraft has the authority to:
a) prohibit access to the aircraft board to the person in an inadequate condition, in the event that this person could endanger the safety of the aircraft or its occupants;
b) disembark any person or any part of the cargo that it considers, from its point of view, a potential danger to the safety of the aircraft or its occupants, without the passenger being in an inappropriate condition or behaving inappropriately being entitled to reimbursement or compensation and with the possibility of being denied a future trip;
c) decide to land at the nearest airport to disembark the turbulent passenger.
If the inappropriate behavior of the turbulent passenger results in the commission of an act containing the elements of a possible contravention / crime, the air transport operator will report both this inappropriate behavior and its consequences to the competent authorities in order to start a possible contravention prosecution or criminal charges, for the actions taken by the turbulent passenger on board the aircraft.
In the situation where, due to the passenger's inappropriate behavior, the air carrier is forced to divert the flight to a new destination, different from the one that was originally established, in order for the passenger in question to be disembarked, the latter shall bear all the resulting costs following this forced landing, including any penalties imposed on the air carrier by the competent authorities of the country in which it landed.
The passenger has no right to consume alcoholic beverages, other than those sold by the crew members, on board the aircraft. The air carrier reserves the right to refuse to serve alcoholic beverages to any passenger who is in an unfit condition so as not to affect the safety and security of the flight.
a) As a general rule, the carrier does not provide ground transportation between airports or between airports and city terminals. Should DAN AIR carry out such transports for its passengers, these General Conditions will also be applicable to this transport. Ground transportation may be offered upon payment of the due fee for this purpose.
b) When concluding arrangements in favor of passengers with a third party for services other than air transport, issuing tickets or vouchers for transport and services (other than air transport), provided by a third party, such as hotel reservations and rentals of cars, the carrier acts only as the passenger's agent. In this case, the conditions of the third party service provider will be applicable.
Article 14: Administrative formalities
1. Generalities
Considering the international relationship that the transport of passengers implies, if an international flight is booked, the passenger has the obligation to check that he has all the rights to enter the territory of the destination country. This can be done by visiting the Border Police websites of the country of destination, or by asking at the embassy / consulate / representative office of the country of citizenship in the country of destination.
For more information, the air carrier provides you with the following websites: Border Police, Ministry of Foreign Affairs.
Passengers are responsible for obtaining, possessing and presenting all documents and visas required by law, rules or instructions in force in the countries of departure, destination or transit.
The air carrier is not responsible for the consequences resulting from the passenger's inability to obtain the necessary documents or visas for the journey.
2. Travel documents
Before making the trip, the passenger must present all the necessary documents for, but not limited to, border crossing, exit, entry, health documents, as well as other documents required by the laws and regulations in force in the countries involved. Also, the passenger will allow the carrier to make and retain copies of the respective documents.
The air carrier reserves the right to refuse carriage of passengers if they do not comply with the above requirements or if their travel documents do not comply with laws, rules or travel instructions.
In the special case of passengers who have completed online check-in, filling in incompletely, erroneously or falsely the data requested for the journey, the air carrier reserves the right to refuse their transport, if they show up at the boarding gate too late for completing / correcting the data requested for the journey.
The carrier is not responsible for the passenger's non-compliance with the provisions of these General Conditions.
3. Rejection at the border
The passenger is responsible in the situation where the border authorities of the destination country, where he traveled with the help of the air transport operator, will not allow his access to the territory (transit or destination), at the same time forcing DAN AIR to return the passenger to the place of departure origin of travel or in a country compatible with the passenger's documentation.
In this case of refusal at the border, the passenger will pay any fine imposed on the air transport operator by the Government or by the Immigration Office in question, plus the cost of transport to or from that country back to his country of origin or to another place indicated by competent authority. DAN AIR will not reimburse the cost of any flight that the passenger cannot take as a result of being refused entry to the country of destination.
4. Liability of the passenger for fines, detention expenses or other expenses
In this case of refusal at the border, the passenger will pay any fine imposed on the air transport operator by the Government or the Immigration Office in question, plus the cost of his transport from that country back to his country of origin or to another place indicated by competent authority. DAN AIR will not reimburse the cost of any flight that the passenger cannot take as a result of being refused entry to the country of destination.
If the air carrier is obliged to pay fines or penalties or bear expenses derived from the passenger's non-compliance with the laws, rules, orders or travel requirements of the countries involved or from the impossibility of presenting the necessary documents, the passenger will reimburse, at claim, any payment or expense made by the carrier for its acts / deeds. In this regard, the air carrier may offset the value of these fines / penalties with the value of the unused segments of the Travel Ticket or any other funds of the passenger in the possession of the carrier, and if this is not sufficient, the air carrier reserves the right to to turn against the passenger to recover the full outstanding amount.
5. Customs control
If requested, the passenger must attend the control of his luggage, arrived with or without delay, registered and/or unregistered, carried out by the customs and/or government bodies.
The carrier assumes no responsibility for losses and damages suffered by passengers who do not comply with the provisions contained in these General Conditions.
6. Security control
After performing the check-in process at the airport (in case the online check-in was not carried out), the passenger and his luggage are subject to Security (anti-terror) control.
After this check, the Border Police control is carried out, and if there are requests from the customs staff or another government authority, the passenger may be forced to submit his luggage to the control.
The air carrier cannot be held liable for any loss or damage incurred during or as a result of such checks.
7. Government Regulations
The carrier assumes no liability when it refuses to carry a passenger based on what it considers to be legal provisions or government regulations in force that justify the refusal.
8. Emergency interruption of the flight
If the health condition of a passenger on board the aircraft worsens and the air carrier is forced to make an emergency landing at the nearest airport so that he can receive the necessary medical assistance, the passenger will be responsible for all costs medical and for all accommodation costs of accompanying persons as well as future transport costs from the unplanned stopover point to the final destination.
The air carrier recommends that passengers have valid travel and medical insurance for the duration of the trip.
The transport carried out by several successive carriers on the basis of a single ticket or some complementary tickets (in conjunction), constitutes a unique operation from the point of view of the applicability of the Convention, each carrier being responsible only for the transport carried out on its own flights.
1. General
The air carrier's liability is determined by the DAN AIR Travel Conditions and limited by Romanian, international and European legislation.
In this case, taking into account the fact that the air carrier's liability is limited, DAN AIR recommends the passenger to take out travel insurance with an insurance company specialized in such cases, and in the event that the passenger's luggage is delayed, lost or damaged, he can turn against either the airline or the insurance company.
With the exception of the cases provided for by domestic and Community law, air transport carried out by DAN AIR is subject to the rules and limitations related to liability established by the Montreal Convention only if the transport is international to which the Convention applies.
With the exception of cases provided for by international law, air transport carried out by DAN AIR is subject to the rules and limitations related to liability established by Regulation (EC) no. 261 / 2004 only if the transport is a community one.
The liability of the carrier in the event of an accident occurring during international transport is subject to the provisions of the Regulation of the Council of the European Union (EC) No. 2027/1997.
Domestic transport is regulated according to these General Conditions and is subject to the applicable rules and regulations in force in Romania, as well as to Romanian laws.
To the extent that the following are not in contradiction with the provisions of these General Conditions, the Convention being or not being applicable:
a) The carrier is not liable for any damage resulting from the carrier's compliance with any applicable laws, regulations, orders, demands or requirements imposed by any governmental body.
b) The carrier is not liable for any damage resulting from the passenger's failure to comply with any applicable laws, regulations, orders, demands or requirements imposed by any governmental body.
c) The air carrier will only be liable for damages that occur during the flight or on the flight segments where the flight number with the DAN AIR code (DN / JOC) appears in the border of the carrier on the Travel Ticket for that flight or flight segment flight. A carrier that issues a ticket or checks baggage on the flights of another carrier acts only as an agent for that carrier. In relation to checked baggage, the passenger has the right to take action against the carrier that issued the ticket or against any other carrier that carried out the transport during which the damage occurred. The carrier is not liable for damage caused to unchecked baggage, unless the passenger proves that the damage was caused by the carrier's gross negligence.
d) The carrier's liability is limited only to the amount of proven compensatory damages. In no case is the carrier liable for indirect, incidental or subsequent damages.
e) Any liability of the air carrier for damages will be reduced if the passenger, through any negligence, error, malice or omission on his part, favors, causes or contributes to the occurrence of the damage, causing damage to a passenger or his luggage.
f) Any exclusion or limitation of the carrier's liability under these General Conditions or the applicable laws shall apply also to agents, employees and representatives of the carrier, as well as to any person whose aircraft is used by the carrier, and also to the agents, employees and representatives of that person. The total amount recoverable from the carrier, agents, employees, representatives and persons mentioned in this paragraph cannot exceed the carrier's liability limit.
g) Unless otherwise provided, nothing contained in these General Conditions leads you to waive any limitation or exclusion of the carrier's liability under the provisions of the Convention or applicable laws.
h) Regardless of the provisions of these General Conditions, if the transport is carried out by means of road on public roads on the territory of Romania on the basis of a ticket, the responsibility of the carrier for the death or injury of the passenger is limited.
2. If the passenger has a dissatisfaction with DAN AIR services, he can submit a request / complaint to the air carrier at the address https://danair.ro/contact on the DAN AIR website.
Any legally registered complaint / request, with all the necessary evidence requested by the air carrier attached, has a resolution period of 60 (sixty) days from the date of its receipt. For the avoidance of doubt, if the necessary documents / evidence are incomplete, the above-mentioned term will start to run from the moment the air carrier receives the complete documents necessary to resolve the claim / request
3. Liability for baggage
For any delay, loss or damage to luggage, the passenger is obliged to appear in person at the Baggage Assistance Office, located in the area of the baggage claim area of the arrival airport, to draw up the PIR (property irregularity report), before leaving this area of the airport.
If the passenger whose baggage is delayed, lost or damaged does not submit a PIR report before leaving the baggage claim area area of the arrival airport, the air carrier declines its responsibility.
a. Collection of the Baggage by the holder of the Identification Tag without registering a PIR report, before leaving the baggage claim area area of the arrival airport, constitutes sufficient evidence that the baggage was handed over in good condition and in accordance with the Contract of Carriage, by the carrier .
In accordance with Regulation (EC) no. 889 / 2002 of the European Parliament and of the Council of 13 May 2002 amending Regulation (EC) no. 2027 / 1997 regarding the liability of air transport operators in the event of accidents, in case of loss or damage to checked baggage, the passenger is obliged to submit a written complaint to https://danair.ro/contact within 7 (seven) days from the registration of the PIR, and in case in which the baggage is delayed, the passenger is obliged to submit a written complaint to https://danair.ro/contact within 21 (twenty one) days from the registration of the PIR.
b. When reporting any type of damage to the Baggage Assistance Desk, passengers are required to request a copy of the PIR report, completed by the employee of the Baggage Assistance Desk at the airport with the details provided by the passenger. The PIR is not an official complaint, it is an internal company document used to identify the baggage. The passenger is required to attach the PIR to the claim that would be filed in accordance with the above article, along with any other supporting documents, for it to be considered valid.
c. The carrier's responsibility for the baggage ceases when it is placed in the baggage claim area at the destination airport.
The air carrier will not be held responsible for checked baggage mistakenly or improperly picked up by another passenger or an employee of another entity at the baggage claim area of the arrival airport. In these cases, the passenger who mistakenly took the baggage is directly responsible, without the intermediation of the carrier, for all costs borne by both passengers. The competent authority for handling these cases is the police at the airport of arrival.
d. If the passenger wishes to contact the representatives of the DAN AIR Baggage Assistance Department to find out information about the status of his request, the passenger must contact the Baggage Assistance Department at the destination, within the first 5 (five) days, using the contact details entered on the PIR . Subsequently, if the baggage was not recovered within this time frame, the passenger must contact the Baggage Assistance Department at the address https://danair.ro/contact on the DAN AIR website.
e. If the passenger holds travel insurance, DAN AIR recommends that the passenger contact the insurance company in the event of baggage delay, loss or damage. If the passenger does not have travel insurance, he will contact the Baggage Assistance Department at the address https://danair.ro/contact on the DAN AIR website, attaching all the necessary documents to prove the the damage caused by the air carrier (i.e. PIR report, supporting receipts and any other means of proof).
f. Apart from the case of an action or omission on the part of the carrier, made with the intention of causing damages or through negligence and aware that these damages would probably result, the liability of the carrier regarding the damage caused to the luggage will be calculated according to the applicable legislation.
g. The carrier is not responsible for the injuries caused to the passengers or for the damage caused to their luggage by objects contained in the luggage. Any passenger whose items cause injury to another passenger, damage to his luggage or the carrier's property, or any other property that he transports or operates, shall indemnify the carrier for all losses and expenses of any nature incurred by him as a result of this fact, in accordance with Romanian law.
h. In case of partial delivery (but not in case nothing was delivered) to the passenger of registered luggage, as well as in case of damage to part (but not all) of this luggage, the carrier's liability will be reduced proportionally based on the weight of the baggage, regardless of the partial value of the damaged portion or the baggage as a whole. If the weight of the passenger's baggage is not registered in the baggage slip, it is considered that the weight of this registered baggage does not exceed the weight allowed for free carriage corresponding to the class of travel for which the fare was paid.
i. The liability of the air carrier for the delay, damage or loss of your checked (checked) baggage shall be limited to you, based on international and European legislation. The amount of compensation will be determined according to the damage proven by the passenger.
If checked baggage is damaged, its wear and tear will be taken into account to calculate the passenger's compensation. Depreciation will be calculated as follows: in the first year of use, deprecation is 20% of the purchase value, based on the purchase document only. Starting with the second year, 10% will be added to the wear value for each subsequent year of use.
The air carrier does not assume responsibility for luggage stained by certain substances (wine, oil, food or the like) or for those that have suffered minor damage (for example: scratches, clogs, tear on the seam caused by excess weight, and not only , loss / damage to items attached to the luggage that were not provided by the manufacturer and do not affect its normal (subsequent) use, such as numbers, keys, locks, name tags, straps, covers) that may result from normal handling of luggage.
j. If the passenger shows up at the check-in counter with damaged baggage, it will be registered and labeled with a Limited Release Tag, and the air carrier will not have any responsibility regarding the condition of the baggage at destination.
k. If the passenger carries in his checked baggage any of the prohibited items mentioned in art. 9.1., the air carrier is not liable for damages caused to them or by them.
If checked baggage contains perishable goods (food, beverages) that have been tampered with, the air carrier reserves the right to remove and dispose of such contents without compensation to the passenger.
l. The carrier is not liable for:
1. the damages suffered by the checked baggage, to the extent that they occurred as a direct or indirect result of the inadequate quality of the baggage, a defect or defect in material / shape, or its overloading;
2. damage caused at the Security control;
3. superficial damage resulting from wear and/or defects in material and/or manufacturing and/or improper characteristics of checked baggage handed over for transport, during their normal handling, such as: loss/destruction of tightening straps / securing, supports, wheels, protruding handles, minor cuts and scratches, flaking, loss / damage to elements attached to the luggage that were not provided by the manufacturer and do not affect the normal, further use of the luggage (lock, name tags, straps, covers , etc.)
The Travel Conditions do not cancel exclusions or limitations of liability present in the international, European regulations or in the domestic laws in force unless this is expressly specified.
m. If the passenger's checked baggage is delayed, the air carrier is liable for proven damages, only in the event that it did not take all necessary and possible measures to avoid said damages.
DAN AIR will reimburse the passenger whose checked baggage is delayed for more than 24 (twenty-four) hours and is not in the passenger's area of residence, reasonable expenses incurred to cover basic necessities / essential items (such as: toiletry, underwear, a change of clothing if necessary and other essentials), purchased to replace necessary items in delayed checked baggage.
n. the air transport operator delays the delivery of the checked baggage to the destination corresponding to the passenger's domicile, the cost of the essential items will not be covered by the air transport operator or the insurance company, as the passenger is considered to have access to the essential items .
o. If the passenger, intentionally or through negligence, contributed to the occurrence of damages, the value of the compensation claims will be reduced by the amount related to his contribution.
For additional details regarding baggage delay, damage or loss please check Regulation (CE) nr. 889/2002.
p. In general, the passenger is responsible for cabin baggage and any other personal items carried on board the aircraft. The air carrier is liable for the loss or missing contents of cabin baggage only if the damage was caused by its gross negligence. The air carrier's liability for the loss or missing contents of cabin baggage will be limited, based on international and European legislation. The amount of compensation will be determined according to the damage demonstrated by the passenger.
4. The passenger may sue for damages in the event of death or injury to passengers and delay, damage or loss of baggage. The legal action must be brought within two years from the date the aircraft landed at the aircraft's destination or from the date the aircraft should have landed at the destination according to the Montreal Convention. The same term is also applicable for the damages caused as a result of the refusal to board, the delay or the cancellation of the flight in cases where the provisions of Regulation (EC) no. 261/2004 establishing common rules for compensation and passenger assistance in the event of denied boarding and cancellation or prolonged delay of flights and repealing Regulation (EEC) no. 295/91.
The passenger who has not filed a claim regarding damaged/delayed/lost baggage, in accordance with the provisions of the contract of carriage, according to the Montreal Convention or, as the case may be, Regulation (EC) no. 889/2002 of the European Parliament and of the Council of 13 May 2002 amending Council Regulation (EC) no. 2027/97 regarding the liability of air transport operators in case of accidents, will not be able to take legal action against the carrier.
I. The following provisions apply exclusively to international transport:
1) In the event of an accident occurring during international transport, the carrier's liability limit established in Article 22 (1) of the Convention shall not be invoked in the event of death or personal injuries caused to passengers in the sense in which they are defined according to Article 17 of the Convention. The carrier is not liable for such damages if:
- the death, injury, or other bodily injury resulted from the passenger's state of health, psychological or mental (such as the following, but not limited to: pregnant women, persons with a visible disability or declared physical or mental disability, persons who complain of an unsatisfactory state of health, or of the deterioration of the state of health at the time of embarkation, etc.);
- the damage was caused or contributed to by the passenger's negligence or illegal action or omission;
- the carrier took all necessary measures to avoid the damage, or it was impossible for the carrier to take such measures, according to Article 20 of the Convention.
2) In relation to any claim arising as a result of death or injury to a person within the meaning of Article 17 of the Convention, the carrier shall not avail itself of any defense under Article 20 of the Convention in relation to that part of the claim which does not exceed 100,000 (one hundred thousand) DST per passenger.
3) In case of death or injury suffered by a passenger in the event of an accident occurring during an international transport, which transport includes the period in which the passenger is on board the aircraft, as well as the period of carrying out any embarkation or disembarkation operation as as they are defined by the Convention, the carrier, within up to 15 (fifteen) days from the date of establishing the identity of the person entitled to compensation, will make advance payments to the person entitled to compensation, if he so wishes, in order to satisfy economic needs immediate, proportional to the injury suffered. In case of death, these advance payments will be in the amount of 15,000 (fifteen thousand) SDR per passenger. Any such advance payment shall not constitute an admission of liability and may be deducted from any amounts subsequently paid by the carrier under its liability in respect of the air carriage. In any case, these advance payments must be returned to the carrier if it is subsequently proven that the person's death or injury was caused by their own negligence or by some other illegal action or omission of those who died or suffered the injury, or it is proven that the person who received the advance payment caused or contributed through negligence or other fault or omission to the occurrence of that death or injury, or if the person who received that advance payment was not the person entitled to receive that payment.
II. The following provisions apply exclusively to domestic transport:
In the event of an accident occurring during domestic transportation, the carrier's liability for death or personal injury is limited in any and all cases to approximately $10,000 (ten thousand) or $20,000 (twenty thousand).
III. The following provisions apply to both international and domestic transport, adding to (and) completing the provisions of articles 2.1. and 2.2. above:
a) Except when otherwise provided in these General Conditions, the carrier reserves all means of defense resulting from the Convention or from any other laws or regulations in force applicable to such a claim.
The Carrier reserves all rights of recourse and third-party warranty claims, including and without limitation rights related to contribution and compensation.
b) The carrier will compensate the passenger only in relation to the compensatory damages that can be the object of recovery and only in relation to the amounts in addition to any payments received as a result of a public social insurance or from any similar body.
c) The air carrier draws the passengers' attention to the negative consequences that flying can have both on certain categories of people, especially for people suffering from certain medical conditions, for people with disabilities or reduced mobility, for elderly people or for pregnant passengers, as well as for pets carried on board aircraft.
By the passenger's acceptance of these Travel Conditions, he exempts the air carrier from any liability related to the negative consequences that the air travel may cause both to him and to the pet carried on board the aircraft.
The passenger is fully responsible for bearing all the costs that a possible health, personal or pet problem may produce, fully reimbursing the air carrier in the event that he was forced to bear certain expenses as a result of the occurrence of negative consequences on the health of the passenger or the pet.
The carrier is not liable for any disease, injury or incapacity of any kind, including death, or for the aggravation of the condition of any passenger whose age, mental or physical condition is such as to involve any risk or endanger his person during carriage.
5. The passenger can file a legal action for the damages caused as a result of denied boarding, the delay or the cancellation of the flight, according to Regulation (EC) no. 261/2004 establishing common rules for compensation and passenger assistance in the event of denied boarding and cancellation or prolonged delay of flights and repealing Regulation (EEC) no. 295/91, within the term provided by the rules of each member state in the matter of statute of limitations.
Liability for failure to carry out transport: When, apart from the cases of force majeure or those mentioned in Article 8 of these Conditions of Carriage, the carrier is liable for the damages suffered by the passenger as a result of not carrying out the transport due to his own fault.
In the event that DAN AIR cannot fulfill its transport obligation, it will refund the fare paid or a part of it in accordance with this article:
a) the full refund of the amount written on the Travel Ticket, in the situation where the flight was canceled and there was no possibility to offer an alternative flight under comparable transport conditions.
b) if the flight of a segment of the route written on the Travel Ticket is cancelled, the amount refunded to the passenger will be equal to the difference between the fare paid for the entire route and the fare applicable to the untraveled segment.
I. Refunds are made according to Art. 11.par.1. a/b/c/d of this document:
a) Subject to the provisions of this article, the carrier will have the right to make the refund either to the person whose name appears on the ticket, or to the person who paid for the ticket, provided sufficient proof of payment is presented.
b) When the ticket was paid for by a person other than the one whose name appears on the ticket, the carrier will make the refund only to the person who paid the ticket or to his order.
c) Reimbursement is made only for unused flight coupons.
d) Reimbursement of tickets paid in cash at the ticket issuing counters of DAN AIR's handling contractors at the airport will be made exclusively to the passenger.
II. Refund requests are made by contacting the Customer Support Department in writing at https://danair.ro/contact.
III. The refund will be made in the same currency that was used to pay for the Travel Ticket.
IV. If the passenger accepts another form of reimbursement or compensation (additional services of the Company), the provisions of this article will apply to that reimbursement alternative.
V. In accordance with DAN AIR refund procedures, any payment or refund will be made to the payment card used to make the reservation or to the bank account provided by the passenger. DAN AIR may ask the passenger to provide proof that the bank account submitted for payment is owned by him.
Passengers requesting compensation based on Regulation (EC) no. 261/2004, must send the compensation request (accompanied by all the documents/evidence necessary for its solution: passenger's name and surname, reservation code, number, date and route of the flight) directly to DAN AIR (using the method provided in art. 20.1 .and give the air carrier a period of 60 (sixty) days to respond to this request, before engaging third parties to claim compensation on their behalf or before addressing other national institutions / authorities.
DAN AIR will not process requests submitted by third parties, if the passenger in question has not previously submitted a claim for compensation directly to DAN AIR, giving the air carrier the deadline set out in the above clause to respond.
A passenger may submit a claim for compensation to DAN AIR on behalf of other passengers on the same reservation, but DAN AIR reserves the right to require the passenger submitting the claim for compensation to provide evidence that he has the consent of the other passengers on the reservation to submit the compensation claim on their behalf.
DAN AIR will not process requests submitted by a third party unless the request is accompanied by appropriate documentation attesting to the authority of the third party to act on behalf of the passenger as well as the contact details of the passenger on whose behalf the request is being made along with bank details of him, so that DAN AIR can make the payment, if necessary, directly to the account of the passenger in question. By adequate documentation certifying the authority of the third party to act on behalf of the passenger, DAN AIR understands the document under a private signature with a certain date (art. 278 of the Civil Code) or the authentic document (art. 270 of the Civil Code) .
If the passenger cedes his right to receive compensation, in accordance with the provisions of art. 1566-1586 C.civ, DAN AIR will process the request sent by a third party (assignee) only if it is accompanied by all the documents/evidence necessary for its solution: passenger's name and surname, reservation code, number, date and the flight route, as well as the assignment contract (in legalized copy).
Passengers expressly agree that payment of any compensation will be made either to the card used to make the booking or to the bank account submitted by the passenger in the request. DAN AIR reserves the right to require the passenger in question to provide evidence that he holds the submitted bank account.
This clause does not prohibit passengers from consulting specialists in the field, legal advisers or any other third parties before submitting the claim for compensation to the air carrier, but the fees of such specialists will remain at the sole responsibility of the passenger.
In accordance with the European Regulations in the field, in the case of Community flights, any request for compensation / compensation in accordance with the Travel Conditions, must be submitted within the general limitation period of the country in which the request was made. In this case, any legal action opened after the expiration of the above term is considered time-barred.
In accordance with the Montreal Convention, in the case of international flights, any request for compensation / compensation in accordance with the Travel Conditions must be submitted within the general limitation period provided for by the Montreal Convention, namely within the period of 2 (two) years calculated from the date of arrival at the destination or from the date on which the aircraft should have arrived at the destination. In this case, any legal action opened after the expiration of the above term is considered time-barred.
These Travel Conditions are governed by Romanian law.
Any dispute between the passenger and the air carrier, in connection with or arising in one way or another from such carriage, shall be subject to the jurisdiction of the competent courts in accordance with the relevant European Regulations.
The DAN AIR Company reserves the right to modify the DAN AIR Travel Conditions, with the notification of these changes by publishing them on the Company's website in the "Travel Conditions" Section, as well as by publishing a prior announcement of these changes on the Company's website.
The headings of the articles and paragraphs of these General Conditions are indicative, introduced for convenience, and should not be used to interpret the text.
According to the provisions of Article 11 of Regulation (EC) No. 2111/2005, of the European Parliament and of the Council, dated December 14, 2005, the contractual carrier will inform the passenger about the identity of the Company that will operate the flight.
Find out information and the latest offers for your favorite destinations!
Find answers to your questions quickly and easily!
After you have paid for your reservation, a confirmation will be displayed on your screen and sent to you by email.
Whether you want to enjoy the view from a window seat, take advantage of the flexibility of an aisle seat, or simply show the whole family together, you can select the seats you want when you book your tickets. Seat selection is possible on the company's website, in the "Menu" -> "Reserve seats" section.
In case of a voluntary change, the previously paid place is not transferred for the new flight date. The amount previously paid for the seat reservation non-refundable.
To change your ticket, depending on the type of fare applied, you will pay a change fee. If you change your ticket to a higher class, you will also pay the difference between the original fare and the new fare, provided there are seats available.