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In order to best respond to your needs, please submit your assistance request at the time of booking, at least 48 hours before departure. Requests submitted less than 48 hours before departure may not be confirmed.
After booking your flight, you can request assistance by contacting:
If your journey involves a second flight, we advise you to allow a minimum connection time of 1 hour and 30 minutes between flights when booking your journey.
For your convenience and safety, we need to consider several factors before we can confirm your support request, such as:
If you need oxygen, you are not allowed to use your own oxygen cylinders. This service is provided by DAN AIR If you are transporting full or empty syringes for personal use, we recommend obtaining a medical certificate. This will make it easier for you to pass through airport security checks.
Please note that both at the airport of departure and at your final destination, any special assistance services may incur additional costs. These costs relate to ambulance access to/from aircraft and access to restricted areas. If you require such services, please ensure that you make all necessary arrangements well in advance, including any additional payments (if required), as it may take up to several days for all authorizations to be granted.
Medical authorization is granted by DAN AIR, in one of the following cases:
If you fall into one of the above cases, for your own safety, you will need a medical clearance before starting your trip.
Please submit the medical authorization request at the time of booking but no later than 48 hours before departure. Please contact the DAN AIR team at [email protected] or your travel agent for more details.
If your mobility is reduced as a result of a temporary or permanent motor, visual, hearing or mental disability or because of your age or illness, DAN AIR undertakes to assist you throughout the journey to make your journey as smooth as possible as comfortable as possible.
If you need assistance at the airport or in the aircraft cabin, please send your request to [email protected], preferably at the time of booking but no later than 48 hours before departure. If you booked online, please contact DAN AIR no later than 48 hours before departure.
For the safety of passengers with disabilities or reduced mobility, you may be required to have an attendant with the specific role of assisting you in an emergency or with basic needs (using the aircraft toilets, feeding or medication, etc.).
A companion is only required in the following cases:
The attendant must meet the following requirements:
All our aircraft are equipped with seats with movable armrests. However, there are a limited number of places dedicated to people with reduced mobility. Please check the availability of such seats when making your reservation.
For your safety, you may not travel in an emergency exit row or in a row immediately in front of and behind an emergency exit row.
If you request cabin wheelchair service and are traveling alone, you must be able to take care of your own needs in the aircraft lavatory and in the seat (for example: feeding, medication or moving from your seat to the aircraft lavatory). If you are unable to do so, you must be accompanied by another person of at least 18 years of age who is able to provide the necessary assistance.
Please note that our aircraft are not wheelchair accessible on board.
If you are pregnant, there are several restrictions that may apply, depending on your gestational age. Therefore, for your own safety, if you are pregnant, please contact DAN AIR or your travel agent and indicate:
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After you have paid for your reservation, a confirmation will be displayed on your screen and sent to you by email.
Whether you want to enjoy the view from a window seat, take advantage of the flexibility of an aisle seat, or simply show the whole family together, you can select the seats you want when you book your tickets. Seat selection is possible on the company's website, in the "Menu" -> "Reserve seats" section.
In case of a voluntary change, the previously paid place is not transferred for the new flight date. The amount previously paid for the seat reservation non-refundable.
To change your ticket, depending on the type of fare applied, you will pay a change fee. If you change your ticket to a higher class, you will also pay the difference between the original fare and the new fare, provided there are seats available.